FAQ

Q1: I am a novice foreign trade, how to finish an order?

First of all, you can contact us by email . our professional staff

will give you answer any questions, or, you can direct online order according to their own requirements.

Q2: What's the order process?

Submit design(you) > submit quotation(me) > confirm to order and pay mould cost (you) > Create artwork (me)

> Approval (you) > full payment or a half payment(you) > Production + Shipping after full payment (me)

Q3: Can I get a product sample?

Yes, of course. We will make sample after you paid mould cost. And we will take picture for your check.

If you need physical sample, we will send you by freight collect.

Q4: I'd like to know the specific delivery process.

We will provide you tracking number at the time of shipping. It could be following on internet.

Q5: Can you make glitter, glow, epoxy items?

Yes, we can.

Q6: I need some very urgent, how fast you can produce it?

For most items, it will need only 4-7 days when in a rush. Depending on your item,

we will check schedule and get a fastest production time for you.

Q7: I received, but it’s wrong, how could I do?

If you provide wrong info and confirmed wrong artwork or production plan, then sorry you will afford to re-make them.

If we made products wrong with our artwork or production plan, we'll re- make for you freely.