FAQ

1.How can I get a quote?

Send us your ideas or your design documents, advice us the size, quantity and packaging of the toy you want.

2.Can I place a small order?

Yes we accept small MOQ and trail order.

3.How can you guarantee the quality?

We will send pre-production samples before production and keep the progress updated during production.  You are also welcomed to contact a third party for quality testing.

4.What formats of design documents do I need to provide for custom my own toy?For the graphic design formats: jpg, png, psd, ai.

For the 3D design formats: stl,obj, fbx. By the way, we can provide 3d sculpting service if you require.

5.How can I match or choose the correct colors for the toys I want?

We use Pantone color mode in the production process (Version: Formula Guidance-Coated). For the special color effects, you could please provide some pictures for references.

6.How long does the production process take?

Sample will take 10-15 working days;

Mould will take 30-40 working days;

Mass production will take 30-40 working days.

when we enter into collaboration, we will form a team of experienced salespersons, designers and sales managers to provide service for you as soon as possible. We will recommend suitable customization solutions according to your needs, follow up the delivery time and production progress, strictly control the product quality, so that you can customize worry-free.

7.What are your terms of payment?

Full payment is required before making samples and molds. As for the mass production, 50% deposit is required before production, and the balance and all freight charges shall be paid before shipment.

8.Do you provide transportation service?

Yes, we provide door to door transportation service based on your time plan and budget, also can accept your designated shipping company.

9.Do you accept co-branded collaboration?

Yes, we have collaborated with many customers on co-branded toy design.