FAQ

What are your lead times?

Printing process: 5-12 days; Urgent order: 48 hours possible.

Photo etched: 7-14 days; Urgent order: 5 days possible.

Stamping: 4-10 days; Urgent order: 7 days possible.

Casting: 7-12 days; Urgent order: 7 days possible.

If I re-order my products, do I need to pay the mold fee again?

No, we will store the mold for 2 years. During this time, you won’t need to pay any mold fee for remaking the same design.   

What information is required to get a quotation?

Please provide information about your products such as quantity, size, thickness, number of colors... 

Your rough idea or image is also acceptable. 

How can I get a tracking number for my order once it has been shipped?

Once your order is shipped, a shipping notification will be sent to you the same day, including all relevant shipment information 

and the tracking number.