FAQ

1.Is it possible to retail?

No. We are a factory, not a wholesaler. All goods need to be produced first, we don't have any inventory.

2. Are free samples provided?

If you place an order directly, we will produce samples for free, and you only need to arrange for sample extraction.

If you need to place a sample order first, we need to advance the sample fee, which will be refunded when you place a bulk order, but the shipping fee is not refundable.

3.How long does it take from placing an order to receiving the goods?

This depends on your quantity and transportation method. It usually takes about 15 days to produce samples and about 15 days to air transport samples. The production of bulk goods takes about 25-40 days, and the transportation time is about 45-60 days. This means that the entire cycle will take approximately 100-130 days, so please reserve enough time.

During transportation and production, many uncertain factors often arise. If you are particularly anxious, please stop.

4. Has the quotation been consistently valid?

Due to the influence of exchange rate, logistics, and raw material prices, the validity period of the quotation is usually 15 working days. Please inquire about the price again after this time.

5. How to handle products with quality issues?

Ceramic products are handmade goods that allow for certain errors. Usually, the size of a single product is ± 3mm, the weight is ± 30g, and the color is lower than the two adjacent color card numbers of Pantone. These are all within the normal error range and are considered qualified products.

For slight stains, bubbles, and needle holes, they are considered qualified products.

The above is not a quality issue. If you are nitpicking, please stop.

But for all quality issues that do belong to us, we will compensate or compensate in full.