Our Service

1.All emails will be answered within 1 business day. If you do not receive our reply ,please kindly resent your email and we will

reply to you as soon as possible.

2.We have QC team to assure good quality.

3.Best after-sale service to supply customer.

4.Colors and designs can be customized, OEM order is acceptable.

5.Fast delivery time can be assured.

FAQ

Q1. How do you ship the goods and how long does it take to arrive ?

A1: We usually ship by DHL, UPS, FedEx or TNT for sample or small quantity. It usually takes 3-15 days to arrive. 

Airline and sea shipping are also optional.

Q2. How to deal with the faulty?

A2: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.

Secondly, during the guarantee period, we will send new bags with new orders according to the responsibility.

Q3. Do you accept Trade Assurance?

A3: Yes, we accept it. Sample and mass order both accept.

Q4. What is your payment terms?

A4: We accept TT, LC,etc.

Q5. Can you provide DDP price ?

A5: Yes, please provide your quantity with packing method and delivery address. We will consult the best price for you.

Q6.Who is the right person to make my products?

A6:Excellent Horse will be the right person to make your products, we will let you know our professional ,responsible attitude

towards our products, and will let you know we are the right supplier you choose.

-Most important, NO MOQ REQUEST.