FAQ

Q1. How do you ship the goods and how long does it take to arrive ?

A1: We usually ship by DHL, UPS, FedEx or TNT for sample or small quantity. It usually takes 3-15 days to arrive. Airline and sea shipping are also optional.

Q2. How to deal with the faulty?

A2: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.

Secondly, during the guarantee period, we will send new bags with new orders according to the responsibility.

Q3. Do you accept Trade Assurance?

A3: Yes, we accept it. Sample and mass order both accept.

Q4. What is your payment terms?

A4: We accept TT, LC,etc.

Q5. Can you provide DDP price ?

A5: Yes, please provide your quantity with packing method and delivery address. We will consult the best price for you.

Q6.Who is the right person to make my products?

A6:Excellent Horse will be the right person to make your products, we will let you know our professional ,responsible attitude towards our products, and will let you know we are the right supplier you choose.

-Most important, NO MOQ REQUEST.

Q7.What will you do after sales service?

-You can confirm the order link on alibaba after you get the package and checking the quality, we will ensure refund money if bad quality after your provide pictures of unqualified products.We also accept returning back products, which can can be sold in 6 months.

-You can turn to us any time you have request or any other request for our products, we will try to satisfy as your suggestions.