FAQ

Q1:Are you a factory or a trading company?

A:  We are a professional manufacturer in PINATA and PARTY item.

We have R&D team and QC department, also with workshops of Printing,Packing,etc.

Q2:Which audit or certificate do you have?

A:  We passed the BSCI and FA (AUCHAN Quality ) audit.

  Our products are usually tested by SGS ,INTERTEK ,or other institutes specified by our clients.

Q3:Can you provide OEM or ODM services?

A:   Yes,OEM or ODM are both welcome .Our R&D department can work well with you.  

Q4:Can I get  free samples for quality reference?

A:  Existing samples are free (without courier).

Q5:I'm a small buyer, Can I place a small order?

A:  No problem! Even quantity less than 100 pieces is available .

Q6:How about the payment for samples or orders?

A:  We prefer Paypal for samples and courier, but T/T for full order.

    Why not Pay full orders by Paypal? 2 reasons:First, we can not get export refund . Second ,Paypal handling fee is high.

Q7:How about the leading time?How long is the shipping?

A1:  It depends on order qty and production situation.It is generally not less 30 days for customized orders.

A2:Transportation time is usually 3-10 days by air , 10-30 days by sea.

Q8:Can I have exact pre-production samples to check before mass production?

A:  Certainly ,we can send PPS to you. In some cases courier charges are on your account. Approval by email images or video is welcome.