FAQ

1. What's your trade term?

A: EXW, FOB, CNF, CIF

2.What's your payment term?

A: 100% prepaid for ready to ship toys;                                                                                                                                                        30% deposit before production and 70% before shipment for OEM/ODM toys;

3.Can you make OEM/ODM?

A: Yes.

4.Do you offer sample service?

A: We supply samples of ready design and customized design.

5.How long is the sample time?

A: Appr 7~15 days.

6.What is your MOQ for OEM/ODM products?

A: 1000 per item.

7.What is your MOQ for add my logo?

A: 100 per item.

8.Does the material environmental? Can you supply FSC material?

A: The raw materials we use are Non-toxic, we use water based lacquer. FSC material is available.

9.What is your delivery time?

A: 20~60 days.

10.How to protect our legal rights?

A: Sign NDA.

11.What is your main market?

A: We have partners all over the world.

12.Can your products pass safety tests?

A: Our products comply with regulations globally, like EU/ASTM/ASNZS/SOR, etc.

13.What's your product warranty policy?

A: We guarantee the product is qualified when consumer receive it. If there's any question, please contact with us 

with detail information (picture, batch code, etc), we will solve the problem for you quickly.